Remember the premise for this series of posts: the quicker you’re able to identify and adapt to someone’s communication style, the better you’ll be able to get that relationship off to a good start right out of the gate. This is also particularly relevant if the relationship, by its nature, is a brief and important one.
This week, I’m going to give you a high level look at the “S” dimension of the DISC model of behavioural styles, known as the Steady style.
People who rank high in the “S” component exhibit more passive behaviour (as opposed to active) and are more people oriented (as opposed to task oriented).
General Attributes:
- Good listener
- Team player
- Supportive
- Stable
- Predictable
- Friendly
- Understanding
Key Observable Characteristics:
- Verbal – listens more than talks, reserves opinions
- Vocal – steady and even delivery, lower volume, slower rate of speech, less forceful tone
- Visual – exhibits patience, gentle handshake, intermittent eye contact, slower body language
Behaviour When Under Stress:
- Submissive and indecisive
How to Communicate with Them Effectively:
Dos
- Be non-threatening
- Express genuine interest and appreciations
- Be patient
- Give time to adjust to change
- Ask about emotional needs
- Answer “how” questions
- Clearly define goals, procedures and their role
Don’ts
- Don’t be pushy or aggressive
- Don’t be demanding
- Don’t be confrontational
- Don’t rush them
Try putting these things into practice. Share your success stories by leaving comments!
Have an enjoyable and productive day.
