Remember the premise for this series of posts: the quicker you’re able to identify and adapt to someone’s communication style, the better you’ll be able to get that relationship off to a good start right out of the gate. This is also particularly relevant if the relationship, by its nature, is a brief and important one.
This week, I’m going to give you a high level look at the “C” dimension of the DISC model of behavioural styles, known as the Cautious style.
People who rank high in the “C” component exhibit more passive behaviour (as opposed to active) and are more task oriented (as opposed to people oriented).
- High standards
Key Observable Characteristics:
- Verbal – talks about facts, doesn’t focus on feelings, more formal and focused
- Vocal – less variety in voice quality, little inflection, steady delivery, lower volume, slower rate of speech
- Visual – few facial expressions, few gestures, non-contact oriented, slower moving
Behaviour When Under Stress:
- Withdrawn and headstrong
How to Communicate with Them Effectively:
- Provide accurate information
- Be practical and logical
- Be patient
- Show tact and diplomacy
- Give time for them to think
- Offer pros and cons
- Don’t refuse to explain the details
- Don’t answer questions vaguely or casually
- Don’t surprise them with new information
- Don’t ask for immediate decisions
Try putting these things into practice. Share your success stories by leaving comments!
Have an enjoyable and productive day.